At PorchLight Guest Lab™, we help boutique hotels, inns, and B&Bs elevate the guest experience by transforming everyday service into meaningful moments. With over a decade in hospitality operations and learning & development—including training for major Fortune 500 brands—we bring a unique blend of real-world insight and facilitation expertise. Every workshop is fully customizable to your team’s culture and goals, equipping staff at all levels to deliver service that’s not just warm, but unforgettable.